База знаний

Forgotten password – resetting your password via email

If you have forgotten your password, you can request a password reset email here.

1) Selecting a language (optional, but recommended)

1. Scroll to the bottom of the page and locate the currently selected language (e.g., “Hungarian”).

2. Click the language, then select the desired option (for example, English).

3. The password reset interface will be displayed in the selected language.

2) Requesting a password reset email

1. Enter the email address associated with your account in the Email address (or Email) field.

2. If the system requests verification (e.g., hCaptcha), complete the verification and then continue the process.

3. Click the button to send the password reset email ( “Send”).

3) Opening the email and setting a new password

1. Open your email inbox and look for the password reset message (if you cannot find it, also check the Spam/Junk folder).

2. In the email, click the password reset link. This will open the page where you can set a new password.

3. Enter your new password, then enter it again to confirm (in accordance with the password requirements defined by the system).

4. Save the changes. After a successful save, the account can be used with the new password.

Tip: If the reset link has expired or does not work, please request a new password reset email on the same page.

4) Logging in with the new password

1. Return to the login page, then sign in with your email address and the new password.

2. If you are signed in on multiple devices, you may need to sign in again with the new password after setting it.

5) Important note for Google account sign-in

If you use the portal with a Google account (Google sign-in), password reset typically applies only to email + password type accounts. In the case of Google sign-in, access is provided via your Google account login.

6) Troubleshooting (quick tips)

• The password reset email does not arrive: please check the Spam/Junk folder, wait a few minutes, then try again (and ensure you entered the correct email address).

• The reset link has expired or shows an error: please restart the process and request a new password reset email on the password reset page.

• I do not have access to my email account: in this case, you will not be able to complete the password reset via email; please contact Customer Support.